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The connection fee is minimal at $2.26. This fee due on the first bill; they are not due at the time of your electricity service request.

There is not an automatic requirement for a deposit. It will depend on the primary account holder’s credit score for electric utility purpose.  Houston electric companies will check your overall credit score (we use EquiFax) to ascertain if a deposit would be required.  This is what is called a ‘soft check’ on a credit score, as you are not applying for a ‘line of credit.’

(There are other options if you do not want a credit check – Call for this information)

We do not require a ‘stellar’ credit score to avoid a deposit requirement. If your score is in the low 600’s or better, you will NOT be asked for a deposit.

At the time your request is submitted, we will get an instant response on a whether or not a deposit is required.  If one is requested, we will call you back immediately and discuss your options.

The deposits, when required, are incremental according to credit score, and are as follows:

For an Apartment –   $40,  $80,  $120*,  $160*

For a Home –  $70,  $140,  $210*,  $280*

* These higher deposit amounts may be split into 2 payments.  You can pay half the deposit upon enrollment; the other half will be due on your first invoice.

It takes just about 10-15 minutes over the phone.

Yes.  We can also provide electricity for many areas around the City of Houston.  These areas include:  the City of The Woodlands and surrounding areas, the City of Humble and surrounding areas, the City of Cypress and surrounding areas.

Also, we can provide electricity to most of the rural areasaround these communities. We also cover the City of Lufkin, TX.

Call us if you have a question about a specific address and we’ll be glad to ‘look it up’ for you.

Centerpoint handles all power outages in Houston – Call them at 800-332-7143

When you receive your invoice will depend on when your electricity meter is read by Centerpoint.

Centerpoint is the electric “delivery” company in Houston and they set the schedule for reading electricity meters. You will typically receive your electricity bill about 4 to 7 days after your meter has been read by Centerpoint.

If you have started new electricity service, your first invoice can arrive anywhere from 1 to 5 weeks from the date your electricity meter was ‘turned on;’ again, this depends on the meter reading schedule in your area.

Once you get your electricity bill, you will have at least 10 days to pay before it is considered ‘late.’

If the bill is not paid by the due date, a ‘disconnect notice’ will be sent alerting you that you have about 10 more days to pay the bill before a disconnect occurs.

This gives you approximately 3 weeks to pay the bill before a disconnection for non-payment would occur.